Privacy Policy

Ivy & Wick Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website (www.ivyandwick.com), place an order, or interact with us in any way (the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.

What Information We Collect

Information you provide directly:

Name, email, phone number, billing and shipping address
Order and payment information (processed securely by our payment partners)
Account credentials (if you create an account)
Customer service messages or product reviews you submit

Information collected automatically:

IP address, browser/device type, pages visited, time on site
Cookies and similar technologies (see below for more information)

Information from third parties:

Shopify (our ecommerce provider)
Payment processors and marketing platforms
Analytics and advertising tools (e.g. Meta, Google)

How We Use Your Information

We use your personal information to:

Process and fulfil orders
Provide customer service and support
Manage your account and communication preferences
Improve our website, products, and services
Send marketing emails or offers (you may unsubscribe at any time)
Prevent fraud or misuse
Comply with legal obligations

Sharing Your Information

We may share your information with:

Shopify Inc., who powers our store
Payment gateways and delivery partners, to complete your order
Marketing and analytics providers (only with consent, if required)
Legal authorities, where required by law
Business partners, in the event of a merger or acquisition

We never sell your personal data.

Cookies and Tracking Technologies

We use cookies to personalise your shopping experience, remember your preferences, and analyse site performance.

To learn more, visit: https://www.shopify.com/legal/cookies

You can manage cookie preferences in your browser settings. Disabling cookies may affect site functionality.

How We Protect Your Data

We use secure hosting, SSL encryption, and trusted third-party providers. While no system is 100% secure, we take reasonable steps to protect your data.

You are responsible for keeping your account credentials safe.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes above, including order tracking, legal obligations, and fraud prevention.

Your Rights

Depending on your location, you may have the right to:

Access, correct or delete your personal data
Object to or restrict certain uses of your data
Withdraw consent (if applicable)
Request a copy of your data (data portability)

To make a request, contact us at hello@ivyandwick.com. We may ask for verification before processing.

International Transfers

Your information may be transferred outside the UK or EEA, including to the US (e.g. Shopify, Meta). We use legal safeguards like Standard Contractual Clauses to protect these transfers.

Third-Party Links

Our site may contain links to external sites. We’re not responsible for their content or privacy practices. Please review their policies separately.

Children’s Privacy

We do not knowingly collect data from children under 16. If you believe a child has submitted information, please contact us and we will delete it.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our services constitutes acceptance of any changes.